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Privacy Policy

Magic Wash Laundry Services

trading name of Magic Systems Pty Ltd
 

ABN 90 675 381 432
Address: U1/91 Torrens Road, Brompton, South Australia, 5007
Effective Date: 01/07/2024

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Magic Systems Pty Ltd trading as Magic Wash Laundry Services (“Magic Wash Laundry Services”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Name

  • Residential or delivery address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

We do not collect sensitive information (such as health or biometric data).

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Place an order for laundry services

  • Use our website or mobile services

  • Subscribe to our marketing communications

  • Contact us for support or inquiries

We may also use cookies, tracking technologies (e.g., Google Analytics, Facebook Pixel), and website tools to collect non-identifiable browsing information.

3. How We Use Your Information

We use the personal information we collect to:

  • Process and deliver your laundry orders

  • Provide and improve our services

  • Communicate with you regarding your orders, enquiries, or promotions

  • Conduct analytics to improve customer experience

  • Send marketing communications (with an opt-out/unsubscribe option)

4. Disclosure of Your Information

We may share your personal information with trusted third parties, including:

  • Payment processors

  • Email and SMS communication service providers

  • Website hosting providers (e.g., Wix)

  • Analytics providers (e.g., Google, Facebook)

Some of these providers may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

5. Cookies and Tracking

Our website uses cookies and tracking technologies to:

  • Improve website functionality

  • Analyse site traffic and usage patterns

  • Support marketing and advertising activities

You may disable cookies through your browser settings, but this may affect your ability to use some features of our website.

6. Access, Correction, and Deletion

You have the right to request:

  • Access to the personal information we hold about you

  • Correction of any inaccurate or outdated information

  • Deletion of your personal information (subject to legal and business requirements)

Requests can be made using the contact details below.

7. Security of Your Information

We take reasonable steps to protect your personal information, including using the security features provided by our website hosting provider (Wix), such as encryption and secure storage. However, no online service is completely secure, and we cannot guarantee absolute security.

8. Marketing Communications

We may send you promotional emails or SMS messages. You may opt out of these communications at any time by following the unsubscribe link in the message or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: admin@magicwashlaundry.com.au
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