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Privacy Policy

Privacy Policy for Magic Wash Laundry Service
Effective Date: June 9, 2025

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1. Introduction

Magic Wash Laundry Service (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

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2. Scope

This policy applies to personal information collected through:

  • Our website: https://magicwashlaundry.com.au

  • In-store interactions at Shop 1, 91 Torrens Road, Brompton SA 5007

  • Telephone, email, and other electronic communications

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3. What Information We Collect

  1. Identity & Contact Data

    • Name, postal address, email address, telephone number.

  2. Transactional Data

    • Service details (e.g. laundry drop-off/pick-up dates), payment method, order history.

  3. Technical Data

    • IP address, browser type/version, device identifiers, and log-file information when you visit our site.

  4. Marketing & Communications Data

    • Preferences for receiving marketing newsletters or promotions.

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4. How We Collect Your Information

  • Directly from You: When you fill in forms on our website or in-store, register for an account, place an order, subscribe to newsletters, or contact us.

  • Automated Technologies: Via cookies and similar tracking technologies when you navigate our website (see Section 8).

  • Third Parties: From service providers (e.g. payment processors, delivery partners), public sources, and social media platforms—only where you have given your consent or it’s publicly available.

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5. Why We Collect & How We Use Your Information

We use your personal data to:

  • Provide and manage laundry services, billing, and customer support.

  • Process payments securely through our payment gateway.

  • Send you service updates, booking confirmations, receipts, and reminders.

  • Understand customer preferences and improve our offerings.

  • Send marketing communications, subject to your opt-in consent.

  • Comply with legal obligations (e.g. tax or consumer law requirements).

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6. Disclosure of Your Information

We may share your personal information with:

  • Service Providers & Partners: Payment processors, delivery/courier services, IT service providers, marketing agencies—bound by confidentiality agreements.

  • Legal & Regulatory Authorities: If required by law or to protect our legal rights.

  • Business Transfers: If we sell or restructure parts of our business, we may transfer data to a prospective buyer under confidentiality terms.

We do not sell or trade your personal information to third-party marketers.

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7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and past orders.

  • Analyze site usage to improve user experience.

  • Serve relevant marketing content.

You can manage or disable cookies through your browser settings, but this may affect site functionality.

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8. Data Security & Retention

  • We implement industry-standard technical and organizational measures (e.g. encryption, secure servers, access controls) to protect your data.

  • We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law (typically 7 years for financial records).

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9. Your Rights

Under the APPs and applicable law, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to correct any inaccurate or incomplete data.

  • Deletion: Request deletion of data, subject to legal and business record-keeping obligations.

  • Opt-Out: Withdraw consent or unsubscribe from marketing communications at any time via the “unsubscribe” link or by emailing privacy@magicwashlaundry.com.au.

  • Complaints: Lodge a complaint with us if you believe we have breached this policy or your privacy rights; if unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published here with a revised “Effective Date.” Your continued use of our services after changes constitute your acceptance of the updated policy.

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11. Contact Us

If you have questions or wish to exercise your privacy rights, please contact:

Privacy Officer
Magic Wash Laundry Service
Shop 1, 91 Torrens Road, Brompton SA 5007
Email: info@magicwashlaundry.com.au
Phone: 0409 149 535

Thank you for entrusting your laundry needs to Magic Wash. We value your privacy and strive to safeguard your information.

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