Laundry Pickup & Delivery service

Cancellation Policy

By using Magic Wash Laundry Service's pick-up and delivery service, you agree to the following terms and conditions. This service includes the collection, laundering, and return of your laundry items within our designated service areas only (Postcodes: 5007, 5008, 5009, 5010, 5011, 5012, 5013, 5014, 5015, 5016, 5017, 5018, 5019, 5020, 5021, 5082). Scheduling must be done at least 24 hours in advance, and it is the customer’s responsibility to ensure that someone is present at the agreed location and time for both pick-up and delivery unless prior arrangement are made and agreed to. All items must be securely bagged (boxes and baskets are also accepted) and ready at the time of collection. Customers are expected to check their garments before handing them over and ensure that no valuables such as money, jewellery, or electronics are left in pockets or within the laundry. Magic Wash Laundry Service accepts no responsibility for the loss or damage of such items. Additionally, while every effort is made to treat garments with care, we are not liable for damage caused by normal wear and tear, manufacturer defects, dye bleeding, or items unsuitable for washing. Any claims for missing or damaged items must be made in writing within 48 hours of delivery and accompanied by photographic evidence. If Magic Wash Laundry Service accepts responsibility, compensation will be limited to a maximum of five times the cleaning cost of the affected item, taking into account fair wear and tear. Standard turnaround time is 24 hours from the time of pick-up; however, this may vary due to load size, fabric care needs, or special instructions. Customers will be notified of any changes to the delivery time. Payment is due before delivery. We accept card payments only via our online booking system. Cancellations must be made at least 12 hours prior to the scheduled pick-up time to avoid a $10 cancellation fee. Magic Wash Laundry Service reserves the right to refuse service for any reason, including excessively soiled items, unsafe delivery conditions, or failure to comply with these terms. All customer information is treated as confidential and is used solely for the provision of laundry services, except as required by law. Magic Wash Laundry Service may revise these terms at any time. The most up-to-date version will always be available on our website or by request. By continuing to use our services, you accept any revised terms and conditions.